Support Hotline: (413) 391-0242
subsidiaries, affiliates, "JWN Media"), collects, uses, maintains, and discloses
information collected from our customers, visitors to our website, individuals
who contact us, and visitors to our customers websites ("Users").
JWN Media strives to provide a safe, reliable, and enriched browsing and service experience to clients and the global community. In order to fulfill this goal we sometimes collect information during your visit to our website. JWN Media promises the following:
Safe Harbor Privacy Principals
Information We Collect
JWN Media collects certain information from and about its users in three ways: (i) from our web server logs, (ii) with cookies, and (iii) directly from the user.
Web Server Logs
When you visit our website, JWN Media may collect information to administer the site and analyze its usage. JWN Media may collect information such as:
- Your Internet protocol address;
- The type of browser or computer you use;
- The number of links you click within our website;
- The state or country from which you accessed our website;
- The date and time of your visit;
- The name of your Internet service provider;
- The Web page from which you linked to our website; and
- The pages you viewed on our website
More information about cookies can be found here http://en.wikipedia.org/wiki/HTTP_cookie
On some pages of our website users can register to purchase products or services, receive personalized content, and participate in surveys or forums. When you register, JWN Media may ask you for some personal information. If you purchasing products or services from JWN Media, we will request financial information such as credit card or bank account information. Any financial information we collect is used only to bill you for the products and services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations or service inquiries, we will ask your name, address, e-mail address, or telephone number. We may then contact you with information about JWN Media products and services.
Support and Access
As a service subscriber you may be asked to disclose personal information to JWN Media so that we can provide technical support to you. We may collect personal information for account verifications in order to provide technical support and troubleshooting services over our helpdesk (http://support.jwnmedia.com). If you choose to contact us via email, live chat, or helpdesk, we may retain a copy of the communication with your email address, account information, and our responses. Notice
JWN Media makes reasonable effort to make sure all collected data is reliable, up to date, accurate and complete. Data Integrity
To preserve the integrity of our website and network, JWN Media may use software programs to monitor network traffic or to identify unauthorized attempts to cause damage. These software programs may also collect information regarding your usage of our services, website, and network.
As an internet service provider, JWN Media provides access to servers for customers around the world to store and manage their data and applications. JWN Media does not own this customer data and is not a .controller. as outlined in the EU Directive. To the extent that JWN Media is exposed to customer or user data, JWN Media adheres to the Safe Harbor Privacy Principals.
How We Use Your Information
Customer Record and Inquiries
JWN Media uses the information we collect to notify you about your account and to notify you about changes of the terms and conditions governing use of our websites, products and services. We may also use the information we collect to notify you about other products and services we think you will find valuable and about special offers. You may notify us of your desire not to receive notifications relating to new products and services and specials offers by .opting-out. as provided for below.
Our employees, contractors, or agents will at times require access to your personal information. JWN Media permits access to this information only for business purposes such as administration and support for our products and services.
JWN Media may provide aggregate information about our customers, our websites traffic patterns, and related website usage information to our affiliates and reputable third parties, this information will never include personal identifying data. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community. We do not make any representations about the practices and policies about these companies.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.
Contacting You Directly
JWN Media may contact you directly through the email address or other information provided upon account signup. JWN Media will contact you to respond to your questions, to provide the services you request, to manage your account, and/or to inform you of any service announcements. If you require an account contact change, please submit a ticket to our Support department via http://support.jwnmedia.com
If you do not want to receive promotional materials or surveys from JWN Media, you may opt out at any time. You may .opt out. by clicking the "Unsubscribe" link in Surveys, or by sending a message with the subject "I do not wish to receive special communication from JWN Media" to email@example.com. Once this message is received your account will be noted an all reasonable measures will be taken to remove your account from future non-pertinent account mailings. Choice
Third Party Service Providers
We may at times provide information about you to third parties to provide various services on our behalf such as processing credit card payments and hosting service add-ons. We will only share your information when necessary for the third party to provide the requested service. These service partners are prohibited from sharing or storing your personal identifiable information for any purposes unrelated to providing the said service.
How We Protect Your Information
JWN Media uses technical security measures to prevent the loss, misuse, alternation or unauthorized disclosure of information under our control. JWN Media uses security measures including and not limited to: firewalls, non public facing systems, complex passwords, anti-virus, and mitigation and detection software. When we ask customers or users to provide financial information (such as a credit card number) that data is protected using Secure Sockets Layer ("SSL") technology. However, please note that electronic communication (ex: email, online chat, or instant messaging) that you may send to us may not be secure unless we advise you in advance that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as financial information, social security numbers, or passwords to us through unsecured electronic communication. Security
Access to Your Personal Information and Correction of Inaccuracies
If you wish to access and/or update the personal information we have collected from you, you may either login to our website or client systems and view and change your information or contact our Accounting team via http://support.jwnmedia.com. If you would a list of client systems related to your account, this can also be obtained by contacting our Accounting team. Access
Transfer to Third Parties
Transfer of Data Abroad
Content Placed in Pubic
Some pages on the JWN Media website involve message boards or other online community activities. We strongly suggest users of these areas to use caution as any information disclosed in these areas is public information. Do not disclose information in these public forums that might be considered confidential such as financial information, passwords or email addresses. Users should be aware that when they voluntarily disclose personal identifiable information (PII) on message boards or other online communities, that information disclosed in the communication can be collected and used by third parties.
In accordance with the Children's Online Privacy Protection Act (COPPA), JWN Media does not knowingly collect or solicit any personal information from children under the age of thirteen (13).
Questions or Concerns